Corporate Strengths That Set You Apart

AI Solutions That Create Value Together with Humans

CX Orchestration

One unified voice across all channels. Design personas, tone, and dialogue flows tailored to your brand.

Operations Automation

Delegate repetitive tasks; let your teams focus on strategy and customer satisfaction.

Security & Compliance

End-to-end visibility and auditability. A locally hosted, reliable infrastructure compliant with KVKK/GDPR.

How We Contribute to Your Business

Save Time and Costs with Enterprise AI Agents

Aran & Nara reduces call center operational workload by up to 40%, increases customer satisfaction, and frees your team from repetitive tasks. It delivers a faster, more efficient, and more empathetic customer experience.

Problem

Common Problems in Customer Service

In call centers, repetitive questions every day, long wait times, and dissatisfaction…

Why are my customers waiting for minutes?
How can I reduce my call volume?
Which processes can I automate?
Why are my customers waiting for minutes?
How can I reduce my call volume?
Which processes can I automate?
Why are my customers waiting for minutes?
How can I reduce my call volume?
Which processes can I automate?
How can I resolve customer complaints quickly?
Why is my satisfaction score low?
When should I transfer to a live agent?
How can I resolve customer complaints quickly?
Why is my satisfaction score low?
When should I transfer to a live agent?
How can I resolve customer complaints quickly?
Why is my satisfaction score low?
When should I transfer to a live agent?
How can I capture the emotional tone?
How can I reduce the cost per call?
How can I capture the emotional tone?
How can I reduce the cost per call?
How can I capture the emotional tone?
How can I reduce the cost per call?
Solution

What Do Our Digital Coworkers Do?

Natural Speech Understanding

Listens to your customers like a human and responds in natural Turkish.

24/7 Uninterrupted Support

Always accessible and provides uninterrupted service even during peak hours.

Empathetic Responses

Detects tone and emotion, reduces tension, and builds trust.

Natural Speech Understanding

Listens to your customers like a human and responds in natural Turkish.

24/7 Uninterrupted Support

Always accessible and provides uninterrupted service even during peak hours.

Empathetic Responses

Detects tone and emotion, reduces tension, and builds trust.

Natural Speech Understanding

Listens to your customers like a human and responds in natural Turkish.

24/7 Uninterrupted Support

Always accessible and provides uninterrupted service even during peak hours.

Empathetic Responses

Detects tone and emotion, reduces tension, and builds trust.

Aran’s analytical intelligence and Nara’s empathy accelerate your call centers, reduce costs, and transform the customer experience.

Aran & Nara

Key Features of Voice AI

Natural Speech Understanding

Voice AI listens to your customers like a human and responds in natural Turkish. It analyzes tone, emphasis, and expressions to provide more accurate and meaningful answers. This makes the customer experience natural and effective, and conversations become more clear and sincere.

24/7 Uninterrupted Support

Voice AI is always accessible and provides uninterrupted service even during peak hours. Whether day or night, it consistently delivers support. Your brand becomes always reachable, increasing satisfaction and ensuring service continuity.

Empathetic Responses

Voice AI detects tone and emotion, reduces tension, and builds trust. It responds sensitively to customer emotions, providing comfort and reassurance. This empathetic approach builds a strong bond between your brand and the customer, remaining calm and solution-oriented even in stressful situations.

Intelligent Dialogue Flow

Voice AI provides a personalized, automated, and logical conversation flow based on scenarios. Every interaction is guided based on user needs, ensuring easy access to accurate information. This results in efficient, seamless, and customer-friendly communication.

Real-Time Analytics

Voice AI instantly analyzes customer data and provides reports. Satisfaction and operational metrics are tracked in real time, enabling brands to take immediate action. Real-time insights simplify strategic decision-making and offer valuable data to continuously improve customer experience.

Industry Solutions

Customized Agent AI Solutions
for Every Industry

From banking to e-commerce, from telecom to the public sector, we transform customer experience with industry-specific use cases.

AI for Banking
It automates essential banking processes such as account information, credit card transactions, and password resets, providing customers with secure and uninterrupted service.

AI for E-commerce
It improves customer experience and boosts loyalty by providing fast support for order inquiries, shipment tracking, returns, and exchange processes.

AI for Telecom
It quickly resolves billing inquiries, plan changes, outage reports, and other frequent requests within seconds, increasing customer satisfaction.

AI for Public Sector
It provides citizens with 24/7 information, guides application processes, and reduces workload, increasing efficiency and accessibility in public services.

AI for Logistics
It automates shipment tracking, delivery scheduling, delivery confirmations, and customer notifications, improving operational efficiency and reducing errors.

AI for Healthcare
It improves patient experience and reduces workload by providing uninterrupted support for appointment management, test result queries, and information processes.

FAQ

Frequently Asked Questions

We’ve answered the most frequently asked questions about Aran and Nara.
From technology infrastructure to the integration process, you can access all details here.

Our Agent AI platform is fully compatible with Turkish and includes NLP (Natural Language Processing) and NLU (Natural Language Understanding) technologies. In addition, our STT (Speech-to-Text) engine converts speech into text quickly and accurately, while our TTS (Text-to-Speech) engine produces natural and fluent speech. Working together, these technologies create a natural, human-like dialogue experience.

Our models are trained on millions of dialogue samples to achieve high accuracy in Turkish. They are continuously optimized to detect tone, emotion, and context. For privacy, all of our processes comply with KVKK and GDPR. All data is stored under the institution’s control and is never shared with third parties.

No. Agent AI does not replace live agents; it supports them by automatically handling repetitive and simple tasks while more complex and sensitive matters are transferred to human agents, allowing employees to focus on high-value work.

Our infrastructure is built on our own internally developed Turkish NLP engine. Depending on needs, GPT-based models can also be integrated, but our main strength is our domestically developed AI architecture designed specifically for Turkish. This ensures both high quality and flexible integration.

It can automate repetitive tasks such as FAQs, bill inquiries, order and shipment tracking, password resets, and campaign information. When a task requires more complex processing, the flow is transferred to a human agent, reducing customer wait times and increasing efficiency.

The NARA module analyzes tone, speed, word choice, and vocal vibrations. It identifies emotional states such as anger, satisfaction, or impatience, and shapes responses accordingly, providing customers with a more empathetic and trustworthy experience.

İçgörüler

Geleceği Şekillendiren İçgörüler

Yapay zekâ destekli müşteri hizmetleri, çağrı merkezi otomasyonu ve sektör trendleri hakkında uzman makaleleri, rehberler ve gerçek kullanım senaryolarını burada bulabilirsiniz.

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