Our models are trained on millions of dialogue samples to achieve high accuracy in Turkish. They are continuously optimized to detect tone, emotion, and context. For privacy, all of our processes comply with KVKK and GDPR. All data is stored under the institution’s control and is never shared with third parties.

No. Agent AI does not replace live agents; it supports them by automatically handling repetitive and simple tasks while more complex and sensitive matters are transferred to human agents, allowing employees to focus on high-value work.

Our infrastructure is built on our own internally developed Turkish NLP engine. Depending on needs, GPT-based models can also be integrated, but our main strength is our domestically developed AI architecture designed specifically for Turkish. This ensures both high quality and flexible integration.

It can automate repetitive tasks such as FAQs, bill inquiries, order and shipment tracking, password resets, and campaign information. When a task requires more complex processing, the flow is transferred to a human agent, reducing customer wait times and increasing efficiency.

The NARA module analyzes tone, speed, word choice, and vocal vibrations. It identifies emotional states such as anger, satisfaction, or impatience, and shapes responses accordingly, providing customers with a more empathetic and trustworthy experience.